The Public Utilities Regulatory Commission (PURC) has ordered the Electricity Company of Ghana to suspend the implementation of their new billing software until further notice.
The commission said in a statement issued in Accra on Tuesday that after investigations into complaints by customers that they were paying more than the stipulated tariff for electricity, an anomaly in the initial implementation of the new billing software by the ECG has been discovered.
Several Ghanaians had complained about the high tariff which they said had made life unbearable, prompting the government to request a PURC investigation.
One of such customers, Kwasi Pratt – the managing editor of the Ghanaian Lens – told Accra-based Adom FM that his electricity bill had skyrocketed all of a sudden.
Pratt said: “My meter was changed and replaced with a new one. I was happy when they decided to change the meter for me but that was even more serious, I was told it is called Usain Bolt, it runs more than an athlete at the Olympic games…this is so serious.
“How can electricity bill that was around Ghs 300 move to Ghs 1200, when I complained, it jumped to Ghs1800; while we were still deliberating on this, it shot up to Ghs2000 something. The bill that was brought last month was just too serious, it was 6000 Ghana cedis, I don’t even know whether to cry or to laugh about this.”
The Association of Ghana Industries (AGI) had also complained about what it said was the adverse impact of such high electricity bills on businesses.